Rapid client access to information has become a standard among successful firms. If you aim to deliver responses rapidly, either though you web site or first respondents in your call center, Techtra’s iNFORM can facilitate your task. iNFORM is a knowledgebase developed in collaboration with one of Quebec’s larger cities in order to offer better service to its citizens. Any employee can now answer to client’s questions quickly and effectively.

iNFORM’s architecture decentralizes the capture of information throughout your various services and departments yet assures that publication is controlled by the appropriate approvers. iNFORM integrates into the management model of an agile enterprise all the while permitting proactive knowledge capture.

Based on Microsoft SharePoint, iNFORM offers the flexibility and ease of use of the Microsoft Office platform yet the enterprise-class performance of SharePoint