Complaint and request management affects many aspects of daily work. They come from different sources like internal users, partners, clients or citizens and are part of simple and/or more complex business processes, which deserve to be automated for many reasons. Business processes automation can be done by assigning activities to staff members, according to their role, priorities, response delays and many other specific organisational requirements.
Techtra offers a solution structured around an innovative process management model named iCare
. This allows the effective assignment of tasks by splitting them in activities and managing the interactions with applicants and staff members, while maintaining a traceability of all the actions related to a transaction.
Built around the WEB 2.0 technologies and a Service-Oriented Architecture (SOA)
, iCare is accessible from both the intranet and internet portals. You can capture the appropriate information, associate it to a one or multiples predetermined work flows and organize work according to deadlines and priorities of your business units.
iCare is also a powerful tool for developing intelligent forms and workflows that can be acquired as a dedicated professional solution or as a generic forms and custom processes development platform. In effect, iCare combines the power of relational databases to the flexibility and accessibility of SharePoint
. These characteristics are making it a truly unique and outstanding product.